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RESOLVED: Service Interruption (9/6-9/8/2022)

Updated: Sep 9, 2022

All times listed in this article are eastern daylight time. This page will be updated as more information becomes available. There is no need to contact us, we are working to address the issue.

 

9/8/2022 at 6:20pm:

First, we want to express our appreciation for your patience over the last few days. We know unexpected issues can cause frustration, we have been frustrated too. We know some, not all, users have been having difficulties logging in or accessing the site.


Second, we wanted to let you know that we have performed unexpected server maintenance this afternoon that we believe will remedy the issue some users have been experiencing. We know taking the application offline entirely for everyone unexpectedly can be a disruption to an already tight class schedule and this is not something we did lightly. But, this course of action has allowed us to quickly resolve the issue. We are happy to say that all users should now be able to access the application again and errors reported have greatly reduced. Certain users may need to clear their browsing history, cookies, and cache, especially those who tried to access the application during our maintenance period (more on that below).


Third, if you continue to experience any issues, try these steps first:

  1. Close all browser windows with Pops open.

  2. Clear your browsing history, cookies, and cache.

  3. Close the browser completely (all tabs/all windows).

  4. Reopen the Google Chrome browser and navigate directly to: https://www.studentsheet.com/logout

  5. Log back in.


This is a proven method to resolve any lingering errors that may be cached in your browser’s cookies. If you need help clearing your browsing history, cookies, and cache, check out this helpful article from Google: https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop


If after performing the steps above, you continue to experience an issue please contact us at: https://support.powerofpublicspeaking.com/request and we will be happy to assist you.


Thank you again for your continued patience. We will continue with updates here as they are needed.


Thanks and all the best!

 

9/8/2022 at 5:45pm: We have completed the unexpected maintenance to our servers. Service has been restored for all users. We recommend all users close their browsers completely and try logging in again. If you continue to experience an issue or receive an error screen, try the following:

  1. Close all browser windows with Pops open.

  2. Clear your browsing history, cookies, and cache.

  3. Close the browser completely (all tabs/all windows).

  4. Reopen Google Chrome and navigate directly to https://www.studentsheet.com/logout

This will resolve the issue. If the issue continues to happen, please contact us by clicking the button below.


Google Chrome is our preferred browser. We do not recommend any other browsers. Need help clearing your browsing history, cookies, and cache? Check out this article from Google: https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop

 

9/8/2022 at 5:20pm: We are continuing to perform maintenance on our servers. We are hoping for restoration soon. Thank you for your patience.

 

9/8/2022 at 4:40pm: We want to express our sincere apologies for the issues that users are experiencing. We are currently down for unexpected maintenance. We know unexpected outages are frustrating, please know that we are working to restore access as quickly as possible.

 

9/8/2022 at 3:45pm: Users are unable to access Pops at the moment. We are sorry for the inconvenience and are working to restore access.

 

9/8/2022 at 9:25am: We are aware a small number of users are experiencing issues accessing the application. Access has been restored to most users. If you are continuing to have issues, specifically a "494 Error" issue you should do the following:

  1. Close all browser windows with Pops open.

  2. Clear your browsing history, cookies, and cache.

  3. Close the browser completely (all tabs/all windows).

  4. Reopen Google Chrome and navigate directly to https://www.studentsheet.com/logout

This will resolve the issue. If the issue continues to happen, please contact us by clicking the button below.


Google Chrome is our preferred browser. We do not recommend any other browsers. Need help clearing your browsing history, cookies, and cache? Check out this article from Google: https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop

 

9/7/2022 at 2:35pm: Access has been restored to most users. Any user continuing to have issues, specifically a "494 Error" issue, should close all windows with Pops open, clear your browsing history, cookies, and cache, and then navigating to https://www.studentsheet.com/logout in a fresh Google Chrome browsing session.


Here is how to clear your browsing history, cookies, and cache: https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop

 

9/7/2022 at 11:10am: If you are continuing to have issues accessing Pops we recommend closing all windows with Pops open, clearing your browsing history, cookies, and cache, and then navigating to https://www.studentsheet.com/logout in a fresh Google Chrome browsing session.

 

9/7/2022 at 9:00am: Some users are reporting an issue accessing Pops again this morning. Our team is currently investigating the issue and is working working to address it as soon as possible. If you are reaching a loading screen, we recommend that you try the following: On the page that is trying to load, press and hold the shift key on your keyboard while simultaneously clicking your browser's refresh button. This may resolve the issue.

 

9/6/2022 at 4:15pm: All users should have access again. We apologize for this inconvenience.

 

9/6/2022 at 3:49pm: Access has been restored for most users. We recommend closing your browser and trying to access Pops in a fresh browser session. If you are continuing to experience an issue, please stand by as the the update may not be available for your account yet.

 

9/6/2022 at 2:52pm: Our team is continuing to address the issue.

 

9/6/2022 at 1:47pm: Users began reporting an issue accessing Pops. Our team is currently investigating the issue and is working to address it as soon as possible.



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