RESOLVED: "No Classes"

Updated: Sep 15

All times listed in this article are eastern daylight time. This page will be updated as more information becomes available. There is no need to contact us, we are working to address the issue.

 

9/15/2022 at 10:00am: This issue has been resolved with an app update. If you are continuing to experience an issue, please make sure you have the latest version of the app and/or uninstall the app and reinstall it. If issues persist beyond that, please contact us.


 

9/13/2022 at 10:40pm: Our team has been working to restore the class list access on Pops Capture. We hope to have a resolution soon.


In the meantime, we recommend users use the web application to submit videos. Instructions how to do so can be found here for instructors and here for students.


The Pops app in browsers is not impacted.

 

9/12/2022 at 4:15pm: A select number of users are reporting an error message of "No Classes" when they log into the Pops Capture companion app on iOS or Android devices. We are currently investigating this error.


In the meantime, we recommend users use the web application to submit videos. Instructions how to do so can be found here for instructors and here for students.


The Pops app in browsers is not impacted.